Patient and Family Advocate Job at University of Maryland Medical System, Easton, MD

dDI3bGRLdDUrSG1KT1VPQUlwSzdlUWNHZ3c9PQ==
  • University of Maryland Medical System
  • Easton, MD

Job Description

Company Description
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.
Job Description
Full Time Days; 8am to 4:30pm
JOB SUMMARY:

* The Patient and Family Advocate is dedicated to improving the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received. The scope of these duties extends to the inpatient, outpatient, and off-site clinical areas. The incumbent is responsible for providing assistance/support as needed with patients, families, and staff that are in contact with the Patient Experience department with a focus on proactive rounding, service recovery, and mitigation of concerns.

ESSENTIAL FUNCTIONS OF THE JOB:

* Investigates patient and family concerns, provides crisis intervention and mediation for complex situations throughout SRH including dialogue with patients and families and facilitation of family meetings/care conferences.
* Responds to patient/family complaints and grievances verbally and in writing on behalf of SRH and ensures regulatory compliance throughout the process.
* Works closely with the medical staff, nursing, and leadership to achieve resolution of the concern at the most appropriate level within the organizational structure.

Qualifications
MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:

* High school diploma required. Bachelor's degree in healthcare related field, communications, psychology, or comparable preferred.
* Two years of experience in a healthcare environment required.
* Working knowledge of personal computers and Microsoft Office suite required.
* Excellent verbal and written communication skills, including ability to synthesize the facts of an investigation and respond with compassion on behalf of SRH.
* Must be detail oriented, organized and have the ability to multi-task.
* Must possess excellent interpersonal, conflict resolution, and problem solving skills while working in a fast-paced environment.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $21.753-$26.587
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide (

Job Tags

Full time,

Similar Jobs

Dataprise

Proposal Writer Job at Dataprise

 ...About the role: The Proposal Writeris an exciting multi-faceted position that is responsible for writing, editing, and ensuring the timely...  ..., rough orders of magnitude, and presentations. The Proposal Writer works collaboratively with our Sales, Account Management,... 

Voltguard Utilities Ltd

Entry Level Recruiter Job at Voltguard Utilities Ltd

About the job Entry Level Recruiter Position: Entry Level Recruiter Company Overview: Voltguard Utilities LTD is a leading civil engineering company. We specialize in providing innovative and cutting-edge solutions to businesses of all sizes. Our team is... 

SKi Butlers

Ski Technician Job at SKi Butlers

 ...delivery Setting up the next shift and future team members for success Secondary Responsibilities Basic ski/snowboard tuning, waxing and general equipment maintenance Making/Answering customer phone calls with a positive and inviting tone of voice Restocking... 

Slate

Principal Product Manager, Technical Job at Slate

 ...Manager, Technical with a visionary approach to lead our product development in the electric vehicle space. You will focus on defining and...  ...programs and features from the ground up.Experience with mobile app development on Android or iOS.Strong analytical and problem-... 

The Blue Collar Recruiter - Marietta

Pipe Welder Job at The Blue Collar Recruiter - Marietta

 ...Carbon Steel and Stainless tig welding, stick experience is a plus. Our shop is located in Gainesville, GA, but must be willing to travel in the North GA region, primarily Metro Atlanta. Job Responsibilities: Proven experience in pipefitting, preferably in the HVAC...