Job Description

Job Description

Job Description

Creative and fun experience oriented hospitality brand is seeking a Reception Manager for their Dupont Circle location. This is a great opportunity for an experienced operations manager to focus on guest oriented services. The Reception Manager has two main purposes-theyare responsible forensuring the seamless operation of theteam on a day-to-daybasis andmanaging their own department. The ReceptionManageracts astheheadof the Reception team; theirresponsibilities includerecruiting, onboarding, training,schedulingand developing team members, and administrativetasks.In addition, they oversee all activities related to service and entertainment on any assigned shift acting in thecapacityof either a Manager on Duty or Lead Manager.With an overriding focus on team and guest experience, the Operations Manager balances operational excellence, commercial acumen, safety compliance and a developing display of emotional intelligence.

REQUIREMENTS:

• Minimum3years experience in a management rolewithin high-volume hospitality environments with elevated concepts andhigh standardsof service
• Maitre D and/or Hotel Front Desk management experience
• Premium hospitality experience... experience with experiential concepts is a plus!
• Strong leadership ability and high emotional intelligence
• Excellent communication skills with the ability to relate to team members at all levels
• The ability to manage under pressure and make decisions in real time
• The ability to manage multiple operational and managerial tasks simultaneously
• Personal maturity to deal with confidential information and/or issues with discretion and sound judgment
• A healthy interest in social competition and passion for hospitality
• TIPS alcohol certification
• Food handling certification
• The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

BENEFITS:

• Competitive salaries with ample room for career growth
• Annual Bonus eligibility
• 12 daysof Paid Time Off, plusadditionaldays as you grow with the company
• Three different CIGNA medical plans to suit you and your familys needs, plus dental and vision options
• 401(k) plans so you can invest in your future
• Life Insurance with employer contribution
• Voluntary Short Term Disability Insurance
• Free Telemedicine & bill review services via theHealthjoyapp
• Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute
• Flexible Spending Accounts (FSA), Dependent Care & Health Savings Accounts (HSA), great for everyday expenses
• 8 weeksof Paid Family Leave after 1 year of employment
• Employee dining discounts

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