Job Description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. As a Senior Manager of Global Reverse Logistics, you will be instrumental in refining and scaling our return processes, ensuring they are efficient, data-driven, and customer-centric. By integrating advanced systems and collaborating across teams, you will optimize operations to meet the unique demands of reverse logistics while driving customer satisfaction and operational excellence. What you will do: Reverse Logistics Optimization: Enhance return processes to improve efficiency, accuracy, and scalability, ensuring seamless integration into the overall supply chain. Systems Development: Support the design and implementation of logistics systems tailored for reverse operations, addressing unique challenges like product refurbishment, quality checks, and restocking. Data Analysis & Reporting: Develop robust metrics and reporting tools to monitor performance, identify bottlenecks, and support strategic decision-making. Technology Integration: Collaborate with IT to ensure logistics tools and systems align with broader company objectives and enhance reverse logistics capabilities. Process Improvement: Continuously identify opportunities for process enhancements, leveraging data and industry best practices to address pain points and inefficiencies. Cross-functional Collaboration: Partner with supply chain, operations, and customer service teams to create a seamless end-to-end reverse logistics experience. Customer Experience Focus: Prioritize the customer experience in every initiative, ensuring returns and exchanges are handled efficiently and contribute to overall satisfaction. Minimum Requirements: 5+ years of work experience in Logistics, Supply Chain Management, Reverse Logistics, Operations, Information Systems or equivalent field Demonstrated experience in optimizing logistics processes and systems for better efficiency and scalability Strong project management skills with the ability to lead cross-functional initiatives Familiarity with logistics software, ERP systems, and analytics tools Excellent communication and collaboration skills A proactive approach to problem-solving and continuous improvement Ability to travel up to 30% of the time, both domestically and internationally Preferred Qualifications: Strong analytical abilities combined with a practical approach to problem-solving. Expertise in managing multiple complex projects simultaneously, focusing on continuous improvement A proactive attitude and an independent work style, with the ability to take initiative in a dynamic environment A collaborative mindset, especially in working with cross-functional teams across different time zones Advanced proficiency in Google Sheets and Google Workspace What we offer: Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Amazing culture of collaborative and passionate coworkers Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $149,000 - $186,000 Region 2 $138,000 - $172,000 Region 3 $128,000 - $160,000 Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will not tolerate discrimination or harassment based on any characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Oura

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